Privacy Policy

Welcome to Lolly Spins. This Privacy Policy outlines how Lolly Spins ("we", "us", or "our") collects, uses, processes, and protects your personal information when you use our website, mobile applications, and related services (collectively, the "Services"). We are committed to protecting your privacy and handling your data transparently and securely. By using our Services, you agree to the terms of this Privacy Policy. Please read it carefully to understand our practices regarding your data and how we will treat it.

Lolly Spins operates under the regulatory oversight of our licensing authority, ensuring compliance with applicable data protection laws, including the General Data Protection Regulation (GDPR) for users within the European Economic Area (EEA) and other relevant data privacy frameworks globally. Our commitment to your privacy extends to every aspect of our operations.

We collect various types of information to provide and improve our Services, manage your account, and meet our legal and regulatory obligations. This information can be broadly categorised as follows:

• Personal Identifiable Information (PII): This includes data you provide directly when you register an account, make deposits, withdraw funds, or interact with our customer support. Examples include your full name, date of birth, residential address, email address, telephone number, payment details (e.g., credit/debit card numbers, bank account information), and copies of identification documents (e.g., passport, driving license, utility bills) for verification purposes.
• Usage Data: We collect information about how you interact with our Services. This includes your IP address, browser type, operating system, device identifiers, pages visited, time spent on pages, game play history, betting patterns, and referral sources. This data helps us understand user behaviour and improve the functionality and user experience of Lolly Spins.
• Communication Data: Records of your communications with us, including emails, live chat transcripts, and telephone calls, are collected. This helps us address your queries, resolve issues, and train our customer service team.
• Marketing and Preferences Data: Information about your preferences in receiving marketing from us and our third parties, and your communication preferences.
• Publicly Available Information: In some cases, and where permitted by law, we may collect information from publicly available sources to verify your identity or for fraud prevention purposes.

We use the information we collect for several essential purposes, all aimed at delivering a secure, enjoyable, and compliant gaming experience at Lolly Spins:

• To Provide and Manage Services: This includes setting up and maintaining your account, processing your transactions (deposits and withdrawals), and enabling your participation in games.
• Security and Fraud Prevention: We use your data to verify your identity, conduct "Know Your Customer" (KYC) checks, monitor for fraudulent or suspicious activity, and ensure the integrity of our platform. This is crucial for maintaining a safe environment for all Lolly Spins players.
• Customer Support: To respond to your inquiries, provide technical support, and resolve any issues you may encounter while using our Services.
• Compliance with Legal and Regulatory Obligations: We process your data to comply with anti-money laundering (AML) regulations, responsible gaming requirements, and other legal obligations imposed by our licensing authority and relevant jurisdictions.
• Personalisation and Improvement: To tailor our Services to your preferences, offer relevant promotions, and analyse usage patterns to enhance the overall user experience and performance of Lolly Spins.
• Marketing and Promotions: With your consent, we may send you marketing communications about new games, bonuses, and special offers that may be of interest to you. You can opt out of these communications at any time.

We process your personal data only when we have a valid legal basis to do so. The primary legal bases for our data processing activities at Lolly Spins include:

• Contractual Necessity: Processing is necessary for the performance of a contract with you, specifically to provide our gaming services and manage your account.
• Legal Obligation: Processing is necessary for compliance with a legal or regulatory obligation to which we are subject, such as AML laws, responsible gaming regulations, and tax requirements.
• Legitimate Interests: Processing is necessary for our legitimate interests or those of a third party, provided your fundamental rights and freedoms do not override those interests. Examples include fraud prevention, network and information security, direct marketing (where permitted), and improving our Services.
• Consent: In certain situations, we may rely on your explicit consent to process your data, particularly for marketing communications or specific data sharing activities. You have the right to withdraw your consent at any time.

Lolly Spins may share your personal information with third parties under specific circumstances and always with appropriate safeguards:

• Service Providers: We engage trusted third-party service providers to perform functions on our behalf, such as payment processors, IT support, customer service platforms, and marketing agencies. These providers are contractually obligated to protect your data and use it only for the purposes for which it was disclosed.
• Regulatory and Law Enforcement Bodies: We may disclose your information to government authorities, regulators, or law enforcement agencies when required by law, to comply with legal processes, or to protect our rights, property, or safety, or the safety of others.
• Fraud Prevention and Responsible Gaming Partners: To combat fraud and promote responsible gaming, we may share relevant data with organisations dedicated to these causes.
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred to the acquiring entity. We will notify you of any such change in ownership or control of your personal data.
• Affiliates: We may share your data with our corporate affiliates for operational purposes, provided they adhere to this Privacy Policy.

We do not sell your personal data to third parties.

Lolly Spins implements robust technical and organisational measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction. We employ industry-standard security technologies, including:

• Encryption: All data transmitted between your device and our servers is encrypted using Secure Socket Layer (SSL) technology.
• Access Controls: Access to your personal data is restricted to authorised personnel on a need-to-know basis.
• Firewalls: Our systems are protected by advanced firewall technology.
• Regular Audits: We conduct regular security audits and vulnerability assessments to identify and address potential weaknesses.

While we strive to protect your personal data, no method of transmission over the internet or method of electronic storage is 100% secure. We cannot guarantee absolute security, but we continuously work to enhance our security measures.

Depending on your jurisdiction, you may have certain rights regarding your personal data. These rights typically include:

• Right to Access: You have the right to request a copy of the personal data we hold about you.
• Right to Rectification: You can request that we correct any inaccurate or incomplete personal data we hold about you.
• Right to Erasure ("Right to be Forgotten"): You may request the deletion of your personal data under certain circumstances, such as when the data is no longer necessary for the purposes for which it was collected.
• Right to Restriction of Processing: You can request that we restrict the processing of your personal data in certain situations, for example, if you contest the accuracy of the data.
• Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format, and to transmit that data to another controller.
• Right to Object: You have the right to object to the processing of your personal data, particularly when processing is based on legitimate interests or for direct marketing purposes.
• Right to Withdraw Consent: Where processing is based on your consent, you have the right to withdraw that consent at any time.
• Right to Lodge a Complaint: You have the right to lodge a complaint with a supervisory authority if you believe your data protection rights have been violated.

To exercise any of these rights, please contact us using the details provided in the "Contact Us" section. We will respond to your request in accordance with applicable data protection laws.

Lolly Spins uses cookies and similar tracking technologies to enhance your experience, analyse website usage, and for marketing purposes. Cookies are small text files placed on your device by websites that you visit.

• Essential Cookies: These are necessary for the operation of our Services, enabling core functionalities like account login and transaction processing.
• Analytical/Performance Cookies: These cookies help us understand how visitors interact with our website by collecting information about page visits and error messages. This data is aggregated and anonymous.
• Functionality Cookies: These remember your preferences, such as language settings or username, to provide a more personalised experience.
• Marketing/Targeting Cookies: These cookies are used to deliver more relevant advertisements to you and track the effectiveness of our marketing campaigns.

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of our Services.

We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. Our retention periods are determined by:

• Regulatory Obligations: We are legally required to retain certain data for specific periods, particularly for AML and responsible gaming compliance, often for a minimum of five years after the termination of the business relationship.
• Contractual Obligations: Data necessary to maintain your account and provide our Services will be kept for the duration of your active account and for a reasonable period thereafter.
• Dispute Resolution: We may retain data for longer periods if there is an ongoing dispute or legal claim.

Once the retention period expires, your personal data will be securely deleted or anonymised.

As Lolly Spins operates globally, your personal data may be transferred to, and processed in, countries outside of your country of residence, including countries outside the European Economic Area (EEA) that may not have the same level of data protection laws. When we transfer your data internationally, we implement appropriate safeguards to ensure your personal data remains protected in accordance with this Privacy Policy and applicable data protection laws. These safeguards may include:

• Transferring data to countries deemed to provide an adequate level of protection by the European Commission.
• Using standard contractual clauses approved by the European Commission.
• Implementing binding corporate rules.

Our Services are not intended for individuals under the age of 18 (or the legal age of majority in your jurisdiction, whichever is higher). Lolly Spins does not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal data from a child, we will take immediate steps to delete such information from our records. If you believe a child has provided us with personal information, please contact us immediately.

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or regulatory guidance. Any changes will be posted on this page, and we will update the "Last Updated" date at the top of the policy. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Significant changes will be communicated through prominent notices on our website or via email.

If you have any questions, concerns, or requests regarding this Privacy Policy or our data processing practices, please do not hesitate to contact our Data Protection Officer:

• Via Email: [email protected]
• Via Live Chat: Available 24/7 on our website
• Via Post: To our registered office address (details available upon request)

We are committed to resolving any concerns you may have regarding your privacy at Lolly Spins.