Responsible Gambling

Lolly Spins is dedicated to providing a safe, enjoyable, and responsible gaming environment for all our players. We understand that for most, gambling is a form of entertainment, a fun pastime. However, we also recognise that for a small number of individuals, gambling can cease to be harmless and may lead to significant personal, social, and financial problems. Our commitment extends beyond mere compliance with regulatory requirements. We strive to proactively implement measures and provide resources that empower our players to gamble responsibly and to seek help if they ever feel their gambling is becoming problematic.

Our responsible gaming policy is built on principles of transparency, player protection, and ethical operation. We believe in educating our players about responsible gaming practices and offering tools that allow them to manage their play effectively. This page outlines the various tools and support systems Lolly Spins has put in place to help you maintain control over your gambling activities.

Problem gambling can affect anyone, regardless of their background or how long they have been gambling. It is important to be aware of the signs that gambling might be becoming an issue. Early recognition can make a significant difference. Here are some common indicators:

• Spending more money or time on gambling than you can afford or intended.
• Feeling a need to be secretive about your gambling activities.
• Chasing losses, meaning you try to win back money you have lost by gambling more.
• Gambling affecting your work, relationships, or other responsibilities.
• Borrowing money or selling possessions to gamble.
• Feeling anxious, guilty, or depressed after gambling.
• Thinking about gambling constantly or feeling restless when not gambling.
• Lying to family or friends about the extent of your gambling.

If you recognise any of these signs in yourself or someone you know, it is important to consider seeking help. Lolly Spins encourages open communication and provides resources to assist you.

Maintaining control over your gambling ensures it remains a source of entertainment. Here are some practical tips to help you keep your gambling fun and responsible:

• Set a budget: Decide how much money you can afford to lose before you start playing and stick to it. Never gamble with money intended for essential expenses.
• Set a time limit: Determine how long you will play and stop when that time is up, regardless of wins or losses.
• Do not chase losses: Accept that losses are part of gambling and never try to win back money you have lost.
• Balance gambling with other activities: Ensure gambling does not become your only form of entertainment. Maintain a variety of hobbies and social activities.
• Avoid gambling when stressed or upset: Emotional states can impair judgment and lead to impulsive decisions.
• Do not gamble under the influence: Alcohol or drugs can cloud judgment and lead to excessive gambling.
• Understand the rules: Familiarise yourself with the rules of any game you play and the odds involved.

Lolly Spins provides you with tools to manage your spending and betting activity proactively. You can set personal limits on your account, which help you control the amount of money you deposit, lose, or wager over specific periods. These limits are designed to help you stay within your budget and prevent impulsive decisions.

• Deposit Limits: Restrict the total amount of money you can deposit into your Lolly Spins account over a daily, weekly, or monthly period.
• Loss Limits: Set a maximum amount of money you are willing to lose over a daily, weekly, or monthly period. Once this limit is reached, you will be prevented from placing further bets until the period resets.
• Wager Limits: Control the total amount of money you can wager over a daily, weekly, or monthly period.

You can adjust these limits at any time through your account settings. Any request to increase a limit will typically take a cooling-off period to become effective, allowing you time to reconsider. Requests to decrease a limit usually take effect immediately.

If you feel you need a short break from gambling, Lolly Spins offers time-out and cool-off options. These features allow you to temporarily restrict access to your account for a defined period.

• Time-Out: You can choose to take a short break from gambling for periods ranging from 24 hours to several weeks. During this time, you will not be able to log in or place any bets.
• Cool-Off Period: Similar to a time-out, a cool-off period allows you to step away for a specified duration. This can be useful if you need a temporary pause to re-evaluate your gambling habits.

During a time-out or cool-off period, you will not receive any marketing communications from Lolly Spins. Once the chosen period expires, your account will automatically be reactivated.

For individuals who feel their gambling has become a serious problem, Lolly Spins offers a self-exclusion program. Self-exclusion is a formal process that allows you to voluntarily close your account and prevent yourself from gambling for a longer, specified period, or even permanently.

When you self-exclude:

• Your Lolly Spins account will be closed, and you will be prevented from opening new accounts with us.
• We will take all reasonable steps to ensure you do not receive any marketing materials during your self-exclusion period.
• Any remaining funds in your account, subject to our terms and conditions, will be returned to you.

Self-exclusion is a serious commitment. It is important to consider the duration carefully. Once a self-exclusion is set, it cannot be reversed until the chosen period has fully elapsed. We also recommend considering self-exclusion from other gambling operators if you feel it is necessary. Our customer support team can provide further guidance on this process.

Lolly Spins is strictly committed to preventing underage gambling. Our services are not intended for, nor available to, individuals under the legal gambling age in their respective jurisdiction. We employ robust age verification procedures to ensure that only eligible adults can create an account and participate in our games. During the registration process, we require all players to confirm they are of legal age, and we conduct electronic age verification checks. If we suspect that an account holder is underage, the account will be immediately suspended, and all funds will be frozen, pending investigation. We urge parents and guardians to take responsibility for supervising their children's internet usage and to use filtering software to prevent access to gambling sites.

To help you keep track of your playing time, Lolly Spins offers "Reality Checks". This feature provides periodic reminders during your gaming session, informing you of the time you have spent playing and, in some cases, your net win or loss during that session. You can set the frequency of these reminders to suit your preference, for example, every 30 minutes or every hour. The Reality Check prompt will appear on your screen, allowing you to choose whether to continue playing, review your account history, or log out. This tool is designed to encourage breaks and help you make conscious decisions about your continued play.

If you are concerned about your gambling habits but are unsure whether you have a problem, taking a self-assessment can be a helpful first step. Lolly Spins provides access to a self-assessment questionnaire designed to help you reflect on your gambling behaviour. This questionnaire asks a series of questions about your gambling patterns, feelings, and the impact gambling has on your life.

The results of this self-assessment are for your personal guidance only and are not stored by Lolly Spins. They can help you determine if you should consider taking further action, such as setting limits, taking a break, or seeking professional help. Be honest with yourself when answering the questions to get the most accurate reflection of your situation. Your well-being is important to us, and we encourage you to use all the tools available on Lolly Spins to maintain a healthy relationship with gambling.

If gambling stops being fun, free and confidential help is available. These organisations are independent of this site and of any operator:

International support (any country)

• Gambling Therapy (free global online support in 30+ languages)
• GamCare, National Gambling Helpline · Helpline: 0808 8020 133
• Gamblers Anonymous (international 12-step fellowship, find local meetings)