KYC and Verification

At Lolly Spins, your safety and the integrity of our gaming environment are paramount. Identity verification is a fundamental part of our commitment to responsible gaming, preventing fraud, and adhering to strict regulatory requirements. By confirming your identity, we ensure that you are legally eligible to participate in online gaming, protect your account from unauthorised access, and maintain a secure and fair platform for all our players. This process is not merely a formality, it is a critical measure designed to safeguard your interests and uphold the high standards of trust and transparency that Lolly Spins is built upon.

KYC, or "Know Your Customer," refers to the mandatory process of identifying and verifying the identity of our customers. It is a legal requirement for licensed gambling operators like Lolly Spins, forming a cornerstone of anti-money laundering (AML) and counter-terrorist financing (CTF) regulations. The KYC process involves collecting and assessing specific information and documents from you to confirm your identity, age, and sometimes your source of funds. This due diligence helps us understand who our customers are, assess potential risks, and ensure that our services are not misused for illicit activities. Our goal is to conduct this process efficiently while maintaining your privacy and security.

Verification is an ongoing process that may be triggered at several points during your engagement with Lolly Spins. Initially, basic verification occurs upon registration to confirm your age and some personal details. However, more extensive verification, often involving document submission, typically becomes necessary when:

• You reach certain deposit or withdrawal thresholds.
• There are discrepancies in the information you provided during registration.
• Your account activity is deemed unusual or suspicious.
• You request a significant withdrawal for the first time.
• Our internal risk assessment or regulatory obligations mandate further checks.

We reserve the right to request verification at any time we deem it necessary for regulatory compliance or security reasons. Failure to complete verification when requested may result in restrictions on your account, including the suspension of withdrawals or account closure.

To complete the verification process, Lolly Spins may request various documents. These documents help us confirm your identity, address, and the legitimacy of your payment methods. All documents submitted must be clear, legible, and current. We will provide specific instructions on how to submit these documents securely when they are requested. Common categories of documents include:

• Proof of Identity
• Proof of Address
• Proof of Payment Method Ownership
• Source of Funds documentation (in specific circumstances)

Please ensure that any documents you provide are valid and have not expired. We may ask for new documents if the ones on file are outdated or no longer meet our requirements.

To verify your identity, we typically require a clear, colour copy of one of the following official government-issued identification documents:

• Passport: The photo page, showing your full name, date of birth, photograph, signature, and expiry date.
• National ID Card: Both the front and back of the card, displaying your full name, date of birth, photograph, and expiry date.
• Driving Licence: Both the front and back of the licence, showing your full name, date of birth, photograph, and expiry date.

The document must be valid and not expired. All four corners of the document must be visible, and the image must be free from glare or obstructions. The name on your identification document must exactly match the name registered on your Lolly Spins account.

To confirm your residential address, we require a document issued within the last three months that clearly displays your full name and current address. Accepted documents include:

• Utility bill (e.g., electricity, gas, water, internet, landline phone bill). Mobile phone bills are generally not accepted.
• Bank statement or credit card statement.
• Government-issued tax statement or official letter.

The document must be dated within the last three months, and the name and address on the document must precisely match the details registered on your Lolly Spins account. Ensure the entire document is visible, including the issuer's logo and the date of issue.

To verify ownership of the payment methods used on your Lolly Spins account, we may request documentation specific to the method you use:

• Credit/Debit Cards: A copy of the front and back of the card. For security, please obscure the middle six to eight digits of the card number on the front, and the three-digit CVV/CVC code on the back. Your name, the first six and last four digits of the card number, and the expiry date must be clearly visible.
• E-Wallets (e.g., Skrill, Neteller, PayPal): A screenshot of your e-wallet account page showing your name, email address, and the account ID.
• Bank Transfers: A copy of a bank statement showing your name, bank logo, account number, and recent transactions to or from Lolly Spins.

The name on the payment method must match the name registered on your Lolly Spins account. We do not permit the use of third-party payment methods.

In certain circumstances, particularly for larger transactions or if regulatory requirements dictate, Lolly Spins may be required to conduct Enhanced Due Diligence (EDD) and request proof of your source of funds (SOF) or source of wealth (SOW). This is a legal obligation to prevent money laundering and ensure responsible gambling practices. Examples of documents that may be requested include:

• Recent payslips or employment contracts.
• Bank statements showing regular income.
• Proof of inheritance or trust funds.
• Documents related to property sales or business income.
• Investment portfolio statements.

Any information provided for SOF/SOW verification will be treated with the utmost confidentiality and used solely for compliance purposes. We understand that these requests can be sensitive, and we aim to handle them with discretion and professionalism.

Once you submit your documents, our dedicated verification team will review them. We strive to process all verification requests as quickly as possible. Typically, standard verification can take between 24 to 72 hours, depending on the volume of requests and the clarity of the documents provided. During peak periods, or if additional information is required, this timeframe may be extended. We will notify you via email or through your Lolly Spins account messaging system about the status of your verification. Please ensure that your contact details are up to date so we can communicate with you effectively.

Lolly Spins employs robust security measures to protect your personal information and submitted documents. All data is encrypted using industry-standard SSL technology and stored securely on servers with restricted access. We comply with the General Data Protection Regulation (GDPR) and other applicable data protection laws. Your documents are used solely for identity verification, fraud prevention, and regulatory compliance purposes. We do not share your personal data with unauthorised third parties. For more details on how we handle your information, please refer to our Privacy Policy.

As a regulated online gaming operator, Lolly Spins is legally obligated to comply with stringent Anti-Money Laundering (AML) and Counter-Terrorist Financing (CTF) laws. Our KYC and verification procedures are integral to our AML framework. We monitor transactions and player behaviour for suspicious activities and report any concerns to the relevant authorities, as required by law. This commitment helps us prevent our platform from being used for illegal activities and contributes to a safer financial ecosystem. Your cooperation in the verification process is essential for us to meet these critical obligations.

Lolly Spins strictly prohibits individuals under the legal gambling age from accessing and using our services. Our age verification procedures are designed to prevent underage gambling, a serious offence with significant consequences. During registration, we use automated checks to confirm your age. If these checks are inconclusive, or if we have any doubts, we will request proof of age documents, such as a passport or national ID card. Accounts found to belong to minors will be immediately closed, and any winnings forfeited. We are committed to protecting minors and promoting responsible gaming for adults.

If your verification is delayed, it may be due to unclear documents, missing information, or a high volume of requests. We will contact you to request any missing or clearer documents. If verification is unsuccessful after repeated attempts, or if we cannot verify your identity to our satisfaction, we may be unable to offer you our services. This could result in restrictions on your account, including the inability to deposit, withdraw, or play. In rare cases, if we suspect fraudulent activity or a breach of our terms, your account may be suspended or closed. We will always communicate the reasons for such decisions, where legally permissible.

Should you have any questions or require assistance with the KYC and verification process, our customer support team is available to help. You can reach us via live chat, email, or telephone, as detailed on our "Contact Us" page. Please do not hesitate to get in touch if you are unsure about which documents to provide, how to submit them, or if you encounter any issues during the process. We are here to guide you through each step and ensure a smooth and secure experience at Lolly Spins.